Contact Us
Please fill in the contact form or contact us directly and we will answer your message as soon as possible.
Reservations
If you would like to make a reservation or require any reservation assistance, please contact us:
Istra / Dubrovnik
Call us:
Maistra Collection +385 52 808 000
Maistra Select +385 52 800 250
Maistra Camping +385 52 800 200
Monday to Sunday / 08:00 - 20:00
Email us: hello@maistra.hr
Write to us: V. Nazora 6, 52210 Rovinj, Croatia
Zagreb
Call us:
Maistra City Vibes +385 52 808 400
Monday to Sunday / 08:00 - 20:00
Email us: hello@maistra.hr
Write to us: V. Nazora 6, 52210 Rovinj, Croatia
Contact form
You can also send us your message or question via the contact form. We will answer as soon as possible.
* Required fields
Frequently asked questions
How will I know that my booking has been confirmed?
If you guarantee your booking with a credit card, then your booking is confirmed instantly. If you have opted to pay by bank transfer, your booking is pending until the payment is received on Maistra’s account. In both cases, you will receive a booking confirmation to your email address.
Is there an option to book a specific pitch?
We offer the option of booking a specific pitch (number and position), but these bookings are only available by e-mail or by phone. Considering that availability needs to be verified first, we will send the reply to the booking request within 3 days of the inquiry.
What is the difference between the individual types of accommodation units at the campsite?
The accommodation units marked as a “pitch” are indicated by numbers in the campsite and on the campsite map. The average size of a camping pitch is 90-100 m2. Due to the configuration of the terrain or trees, certain pitches are smaller than 90 m2, so make sure to mention whether you have a larger recreational vehicle when making a booking. Apart from the campsite, the pitches are marked with numbers on the printed map of the campsite, as well. The map of the campsite is only for orientation, the size of the pitch depicted on the map does not indicate its area, but only its position. A camping place is a camping area which is not numbered. A guest can use 100 m2 of the camping area. A camping place has an electric hook-up, which is, as in case of camping pitches, included in the price.
We are travelling with children. How can I get a baby cot?
Children’s cots are available in all hotels and resorts. When booking, during the second step, just select a children’s cot from among the additional options. A children’s cot may also be requested directly at the facility upon arrival. The use of a children’s cot is included in the price of the accommodation.
When can I enter the room on the day of arrival, and when must I vacate it on the day of departure?
Check-in and check-out times depend on the selected property. The exact check-in and check-out times are specified in the general terms and conditions.
All Maistra contacts
All contacts
MAISTRA d.d.
Human Resources
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 235
Tel. +385 (0)52 800 236
ljudski.potencijali@maistra.hr
Marketing
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 328
Fax: +385 (0)52 800 244
marketing@maistra.hr
Sales
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 250
Fax: +385 (0)52 800 215
hello@maistra.hr
Accounting
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 316
Fax: +385 (0)52 800 366
Hrvoje.Grubisic@maistra.hr
Finances
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 316
Fax: +385 (0)52 800 275
Hrvoje.Grubisic@maistra.hr
Treasury
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 316
Fax: +385 (0)52 800 275
Hrvoje.Grubisic@maistra.hr
Procurement
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 226
nabava@maistra.hr
Legal
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 204
Fax: +385 (0)52 811 540
pravni.poslovi@maistra.hr
HUP-ZAGREB d.d.
10 000 Zagreb, Trg Krešimira Ćosića 9
Tel. +385 52 808 721
info@hup-zagreb.hr
Headquarters office
Tel. +385 52 808 721
uprava@hup-zagreb.hr
Legal
Tel. +385 52 808 741
pravni.poslovi@hup-zagreb.hr
Human Resources
hr@hup-zagreb.hr
Finance
Tel. +385 52 800 316, Fax.+385 52 800 275
hrvoje.grubisic@hup-zagreb.hr
Procurement
Tel. +385 1 3658 488, Fax: +385 1 3091 263
nabava@maistra.hr
IT
ninoslav.priher@hup-zagreb.hr
Marketing
Tel. +385 52 808 790
Tihana.bazdargasljevic@maistra.hr
Reservations
Tel. +385 52 808 400, Fax: +385 52 800 215
hello@maistra.hr
